Balloons & Candy by Mandy

TERMS & CONDITIONS

Products and Quality

Balloons & Candy by Mandy only use the very best professional materials to ensure the best quality,

Occasionally products may become unavailable, should this happen we will contact you at the earliest possible time and work out a suitable substitution.

Balloons & Candy by Mandy offer an aftercare guarantee for 48 hours on airfill and foil balloons. Aftercare on latex is not available.

11" latex helium balloons float for an average time of 12-18 hours (depending on environmental conditions and handling), should you require your latex balloons last longer please let us know, so we can pre treat them with Hi-Float which will enable your balloons for float for days instead of hours, small fee applicable.

Payment

Payments may be made by cash, Card, Bank transfer or PayPal.

Balances are due 1 week before your event, failure to do this could result in us not being able to provide your balloon decor or hire goods.

It is your responsibility to check the invoice thoroughly, this includes dates, times, venues, colours, quantities, spellings for personalised goods, etc. Please inform us of any mistakes immediately.

Access to venue

Balloon decorating can be very time consuming, and often require us to construct your balloon decorations at the venue. It is essential that you've hired the venue for adequate time before your event to allow us to complete our work, this will be discussed with you at the time of booking. We also require a contact name and telephone number should we need to make access arrangements with them. In the rare event of your venue not being accessible at the times pre arranged we will not be held responsible for any problems arising from this.

Hire or Lone of Equipment

Hire items, such as our candy cart, Ferris wheel, post box, wishing well (post box), Donut wall, Candy floss machine, Popcorn machine, glassware etc. all require a cash safety deposit, this is fully refunded to you on their safe return/collection after inspection. Some of our balloon displays also require a loan of equipment, again these will require cash deposits which are fully refunded on their safe return. Any lost or damaged equipment will be charged for. All hired goods must be returned within the agreed hire term, should this not be met a daily charge will apply.

Sweet Buffets

When you hire the candy cart, Donut wall or Ferris wheel you can be safe in the knowledge that your sweets are of the highest quality and brought from reputable suppliers, we also hold a grade 5 hygiene rating.

Allergies

Please note that some the sweets may contain traces of nut or nut oil. We cannot be held responsible for any issues resulting from food allergies. A file of all sweets and ingredients will be attached to the display for your information. Customers should also ensure children are suitably supervised to avoid the possibility of choking. we can NOT be held responsible for safety issues which occur from the use of equipment, consumables or consumption of confectionery left at the venue. It is the customers responsibility to inform their guests of all possible allergy foods.

Party hire

we can also supply banners, bunting, table confetti, plain or themed plastic/paper table cloths / plates/ cups / party bags, pinatas, characters and other party accessories to make your celebrations and events extra special!

Privacy Policy Compliant & Data Protection

The personal data we retain is only the information we require to process and deliver your order, no third parties are involved. Information is collected lawfully and is in accordance with the Data Protection Act 1998.

Any personal information gathered is for the sole purpose of effective communication between the customer and Balloons & Candy by Mandy. It is for the exclusive use of Balloons & Candy by Mandy and no information will be shared with any third party. The only exception is if I am required by law, or if you request a courier service in which I'll need to provide your name and delivery address.

FORCE MAJEURE

Balloons & Candy by Mandy shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control. Including but not limited to, acts of god, strikes, lock outs, accidents, war, fire, Failure of any communications, telecommunication or computer systems, breakdown of plant or machinery or shortage of unavailability of raw materials from our suppliers. Balloons & Candy by Mandy shall be entitled to a reasonable extension of its obligations.

Balloons & Candy by Mandy - Covering Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire and surrounding areas.

Based in Raunds, Northamptonshire.